FREQUENTLY ASKED QUESTIONS
We want you to be completely satisfied with your purchase from The Greetery!
If you receive a defective product, it will be replaced at no charge. You may be asked to provide a photo of the defective product, or to return it at our expense. Defective items must be reported within 30 days of receipt of the item to qualify for a replacement. Please contact firstname.lastname@example.org
If you need to initiate a return for any other reason, please contact customerservice@thegreetery to obtain a return authrorization.
Please do not mail a return to us without contacting us first.
We accept returns within 30 days of receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Some items are non-returnable. These non-returnable items include:
You will be responsible to pay return shipping. The shipping amount on the original order is not refundable.
Once your return is received and inspected, we will issue a refund to your original paymeent method. Please allow 3-5 days for the transaction to post to your account.
Clearance or Last Chance items are not eligible for returns. Purchases of clearance items are final.
You should consider adding tracking to your return, as we are not responsible for returns that do not arrive at our facility.
Angel Policy The Greetery's products are protected under the United States and international copyright laws. You may not use our artwork to create logos, trademarks, or other such commercial or promotional purposes.
The Greetery products are for personal use. You may not rent or lease our products to others.
You are welcome to use products from The Greetery to create items for sale, provided you abide by the following guidelines
- All items must be personally made by hand by the owner of the products being used. No mass production or use of paid workers is allowed.
- Images must be stamped or diecut by hand. No automatic reproduction of images (including diecuts) is allowed, including, but not limited to, digitizing, tracing, scanning, photocopying, etc.
- The items being sold must constitute a finished product, not individual items intended to be used by the purchaser to create projects. For example, a finished card would constitute a finished product, individual stamped and diecut images would not, and would therefore violate our Angel Policy.
- Individuals selling stamped and diecut artwork do so at their own risk, and agree to indemnify The Greetery and its artists from any disputes arising from their work.