Refund policy

We accept returns within 30 days of receipt of your order on unused items in their original packaging. Returns are processed as a refund to the original payment method unless store credit in the form of a gift card is requested.

To initiate a return, please send an email to customerservice@thegreetery.com and include your order number. We will respond to your request with a return form for you to print and include with your item. We typically respond to return requests within 1 business day. Please do not return items without this form or prior authorization as it may result in your return not being processed.

Shipping policies regarding returns: You are responsible for any shipping costs to return an item. Original shipping costs are not refundable. If your ordered qualified for free shipping and the returned items bring your product total below our free shipping threshold, the cost to ship your original order will be deducted from the refund amount.

Refund amounts may also be reduced by any discounts or promotions that would not have been applied to the original order without the returned items. This includes, but is not limited to, free shipping, buy one get one promotions, tiered discount sales, etc. 

We do not offer exchanges. 

Some items are non-returnable. These non-returnable items include gift cards, downloadable products, final clearance, discontinued, or retired items.

We recommend adding tracking to your return, as we are not responsible for returns that do not arrive at our facility.

Items that are returned to us that fall outside of these policies will be held by The Greetery unless we are contacted by the customer, and payment is made to reship the items to your location.